For Customer Service or to order over the phone,
please call our toll-free number:
1-800-543-7687
 
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Customer Service

 

 

 

 

 

 

 

 

 

 

 

 

 

 


CHECK ON ORDER STATUS

ORDERING ONLINE FAQs

PERSONALIZATION TIPS

SHIPPING & SALES TAX

RETURNS & EXCHANGES

HOW TO REACH US

WEBSITE USE/PRIVACY POLICY

CHECK ON ORDER STATUS:

Q: How do I check the status of my order?
A: There are two options. The best method is sending us an email requesting your Order Status. You will receive a response typically within 2 business days. We encourage using email for your Order Status as this lessens the load on our phone lines so other people can get through to order.

For emergencies ONLY such as changing something on an order just placed, you can call our toll free number (1-800-543-7687) and ask for customer service.

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GENERAL ISSUES:

Q: Can I track the delivery of my order?
A: If your order is being sent 2-day or Overnight it is sent via UPS. You can track your package with UPS via their website http://www.ups.com or calling 800-742-5877. You will need to call Happy Kids first to get your tracking number.

If you requested that your order be sent via first class or priority mail, it will be sent via US Postal Service. We can tell you when your order shipped if you call our toll-free number and ask for customer service.

Q. Do you give quantity discounts?
A. Yes, we can give special discounts for large orders of a particular item. Contact us via e-mail with the quantity desired and we will email you with a special price.

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CALENDARS:

Q. Why do I need a kit, can't I just send in my 12 photos?
A. We send a kit first because the kit makes it easy for you. We provide an envelope to put your photos in, we provide monthly stickers (Jan., Feb., March, etc.) to tell us which months you want the photos to print on, and an instruction book which shows you all the different options you can have on your calendar so you order exactly the type of calendar you want. If you want to put more than one photo on a page it also shows you how to collage them and still fill the page.

Q. I would like to order 2 calendars. How many calendar kits do I need to purchase?
A. If you are ordering 2 or more of the same calendars (using the same photos, dates or titles), you only need to purchase 1 calendar kit. You may order & pay for your duplicate calendars and other options when you return the kit with your photos. (If customer has 2 or more sets of photos see answer below).

Q. If I have different sets of photos for each side of the family, how many different calendar kits do I need?
A. You would need to purchase 2 separate kits. Treat each kit as a separate order with a full set of 12 photos in each.

Q. I want to make 2 different calendars using the some of the same photos in both. How do I do this?
A. You must purchase 2 separate kits, make a reprint of the photos to be used in both kits & send us a full set of 12 photos for each kit.

Q. How do I get personalized dates on my calendar?
A. The calendar kit sheet contains options for personalized dates, personalized titles and personalized covers. There is an additional charge for these options and you pay for them when you return your kit with your photos. Personalized dates and titles are FREE on duplicate calendars. If you order personalized dates this year, we keep them on file & you can have them printed for free on next year's calendars. (Any changes, additions or deletions on last years date list will cost only $1.95 for up to 10 changes.)

Q. Must I have the same personalized cover for all my duplicate calendars?
A. No. You can choose a different phrase for each of your covers. List them separately and attach to your kit sheet.

Q. Do I have to start my calendar in January?
A. No. You may start your calendar any month you choose and we will print up
12 months from that time. Just fill out the start date on your kit sheet.

Q. Do I receive my photos back?
A. Yes. All photos are returned with the finished calendar. DO NOT send rare or one-of-a-kind photos (occasionally photos get damaged in the mail). First make a copy & send us the copy.

Q. How would you know which month to use my photos for?
A. The calendar kit includes a set of 12 monthly stickers & 1 sticker for an optional photo cover. These stickers are placed on the back, lower right hand corner of the photos. Do not write directly on the photos; the ink can smear onto the fronts of the other photos.

Q. Can I put more than 1 photo on a month?
A. Yes. You can put as many photos as you would like on an 8 ½" x 11" page, however you must send it to us all taped together and ready to scan. We DO NOT tape or collage the photos for you. You may use artwork or scrapbooking materials along with your photos. (The instruction booklet shows you how to do this.)

Q. What is the size of the photos that I need to send?
A. Your photos or photo collages can be as small as a 2" x 3" or as large as an 8 ½" x 11". They will either get enlarged or reduced to fit our calendar page. Horizontal photos & horizontal photo collages will fill the page nicely. Vertical photos will leave white space left & right. (See instruction booklet for more details.)

Q. Can I split my order and have some regular weight and some heavy weight pages for my calendars?
A. No. Unfortunately you cannot split your orders. All calendars, including duplicates must be either regular or heavy weight.

Q. What kinds of photos can I use for my calendars?
A. Any kind of photos you wish as long as they are not copyrighted or pornographic in nature. If you are using photos taken by a professional photographer and they have a copyright stamp on the back, you must get the photographer's permission before sending them to us.

Q. How long does it take to make my calendars?
A. You will receive your calendars approximately 4 weeks after we receive your photos. We do offer a 10 working day rush service for an extra $15 on your order of up to 30 calendars. If you order rush service, your calendars will ship to you within 10 working days of receiving your photos.

We also offer a Super Rush service for an extra $30 on your order of up to 15 calendars. With this service, your calendars will ship to you within 5 working days of receiving your photos.

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PERSONALIZED BOOKS:

Q. How long does it take for my personalized book to be made?
A. Generally books take 1 - 2 business days to ship (3 - 5 business days in November and December).

Q. What names can be used for my personalized books?
A. Any name imaginable can be printed into your book.

Q. My book came and the name is printed wrong, what do I do?
A. Please send the book back to us with a note explaining the error and we will reprint it at no extra cost to you if the error is our fault
.

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PERSONALIZED MUSIC:

Q. I don't see my child's name on your list of available names. Do you allow special orders?
A. No, we cannot do special orders, but check with us periodically. New names are added to "My Very Own Music" and "Kool Songs."

Q. My child's name is spelled slightly differently than the one on your list, what can be done?
A. We can accommodate any spelling provided that the pronunciation is the same. Please write your spelling under "Alternate Spelling" when placing your order.

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PERSONALIZATION TIPS:

Q: Is there a charge for personalization?
A. No. All prices include personalization. In rare occasions, the price includes personalization on an item for up to a set amount of names. If you need more names personalized on that item, there may be an additional charge, but that will be stated in the item description.

Q. How many letters can I include on the product I've selected?
A. The number of characters (which included letters, punctuation and spacing) varies from item to item. Please see the item description for personalization specifications.

Q. Can I use foreign spellings or names in my personalization?
A. You many use any name (for any product other than cassette tapes and CDs which have a set list of names) if it fits within the specified number of characters. However, we cannot include accent marks or other diacritical marking in the personalization.

Q. What if I'm not happy with the product after it's personalized?
A. Happy Kids offers a 100% customer satisfaction money-back guarantee on all its products. For assistance, please contact us at 800-543-7687 or via the web Customer Service Department.

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SHIPPING & SALES TAX:

We ship all orders via United States Postal Service or FedEx Ground, unless you choose to upgrade the shipping as stated below. Please allow 2-3 weeks for delivery, pending credit card authorization of your order. Most orders are ready to ship in 1 week.

International Orders Please Note:
Shipping to addresses outside the United States will incur an additional charge.
Please call or e-mail us for a price quote.

Standard Delivery Shipping and Handling Charges (Allow up to 10 days)

up to $19.95 add $6.95
$20.00 to $29.95 add $7.95
$30.00 to $49.95 add $8.95
$50.00 to $69.95 add $10.95
$70.00 to $89.95 add $12.95
$90.00 to $109.95 add $14.95
$110.00 to $129.95 add $16.95
$130.00 and over add $18.95

USPS Priority mail and 3-5 day Rush add $5.00 (Allow 3-5 business days)
FedEx Ground add $6.00 (Allow 2-5 business days depending on locations. Most packages ship from New York.)
FedEx 2 day shipping add $12.00 (Allow 2 business days)
FedEx Standard Overnight shipping (next business day afternoon) add $25.00 (Allow 1 business day)

If you are shipping to more than one address, you must enter a separate order for each address, and shipping and handling will be calculated separately on each order.

Shipping Upgrades:

FedEx Ground shipping (for all items): $6.00
FedEx 2 Business Day shipping (for all items except oversized and calendar kits): $12.00
FedEx 2 Business Day shipping (for calendar kits only): $8.00
FedEx Standard Overnight shipping - next business day (for calendar kits only): $15.00
FedEx Standard Overnight shipping - next business day (for all items except oversized) $25.00

Please note that the prices for Shipping Upgrades are for shipments to the continental 48 United States only. For prices on upgraded shipments to Alaska, Hawaii, Puerto Rico, Guam, The Virgin Islands, and international shipments, please call our Customer Service department at 800-543-7687.

NOTE: We can only ship via United States Postal Service to P.O. boxes, APOs, and FPOs.

Sales Tax

Sales tax will automatically be charged on the merchandise and shipping and handling charges for all orders shipping to New York only.

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RETURNS & EXCHANGES:

Happy Kids Productions offers a 100% customer satisfaction guarantee. We take great pride in all the products we sell, and want you to be happy with your order. If you are not completely satisfied with your purchase, you can return the item. Please ship it back to us, with your packing slip and a note of explanation, to the following address:

Happy Kids Productions, Inc.
247 Route 100, Suite 1005
Somers, NY 10589-3241

Please note that we will refund you for your merchandise cost only, not for your shipping and handling or for the money you spent to ship the product back to us.

In cases when you did not pay shipping and handling due to a special offer, we will deduct a small processing fee.

If your item arrives defective, damaged, or incorrect, please return it as specified above for a prompt replacement.

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HOW TO REACH US:

By phone:

1-800-543-7687

11:00AM - 5:00PM EST
Monday - Thursday


By fax: 914-242-5941
By e-mail: Customer Service (General Orders Only)
  Calendar Department Customer Service (Calendars Orders Only)
   

PLEASE NOTE:
E-mails can take up to 24-48 hours to be answered, if you need an immediate answer, please call us at 1-800-543-7687 (please refer to our seasonal hours above).

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PRIVACY POLICY:

Tracking
Happy Kids does not use any special tracking services to regulate users other than standard traffic statistics (volume of hits) offered by our internal tracking software. As with most web servers, we have the capability to identify IP addresses. However, we NEVER use this information for tracking purposes.

Personal Information
Happy Kids never shares email addresses with other companies. We do use the email addresses collected to send our customers updates to our catalog and special discount offers.

If you do not wish to receive such offers at all, please click here.

Contests and Surveys
Information submitted by customers to Happy Kids via contests, surveys or other special promotions are never shared. All data and opinions expressed via contests and surveys are for internal use only.

Spam
Happy Kids is committed to a spam free environment, protecting our users against unwanted solicitations.

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Technical Website Problems

To report any technical problems with our website: click here

 


2014 Happy Kids Productions Inc. All Rights Reserved.

Happy Kids Productions, Inc.

247 Route 100 - Suite 1005
Somers, NY 10589-3241, USA
1-800-543-7687 - info@happykidspersonalized.com


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